TERMS & CONDITIONS

The information provided below outlines the general terms and conditions ("T&C") that apply when using our website and purchasing from Furry Seal. These are high-level explanations intended to help you understand our policies and practices, but they are not legal advice. As every business is unique, we recommend seeking legal counsel if you have specific questions about rights and responsibilities. By using our website, you agree to these terms as outlined.

Furry Seal’s Terms & Conditions are a set of legally binding terms defined by us, the owners of this small, handmade business. These T&C outline how we operate, how we interact with our customers and website visitors, and what is expected from both sides.

Because we sell made-to-order, personalized items for dogs and dog lovers, our T&C reflect the custom nature of our products. That means things like production times, returns, and communication may differ from off-the-shelf retail websites.

These Terms help protect both your rights as a customer and ours as a small business, and are designed to create a clear, honest, and fair experience for everyone.

In the spirit of transparency, here’s what our T&C cover:

• Who can use this website: Anyone aged 18+ or under the supervision of a guardian.

• Custom orders: All products are made to order. Production typically takes 5–10 business days. Orders with custom requests or rare materials may take longer.

• Payments: We accept major credit cards and other secure payment options as available at checkout.

• Returns & cancellations: As items are custom-made, we do not offer refunds or returns unless an item arrives damaged or incorrect. If there is an issue, please contact us within 5 days of receiving your order.

• Shipping & delivery: We ship from Germany. Delivery times vary by location. Any customs or import duties are the responsibility of the buyer.

• Personal data: Your personal information (like your dog’s name, measurements, or your contact info) is only used to complete your order and is never shared without your consent.

• Intellectual property: All designs, images, and content on this site are the property of Furry Seal and cannot be used without written permission.

• Right to change offerings: We may update our products, prices, or terms at any time without prior notice.

To learn more or ask us anything, feel free to contact us directly.