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Frequently asked questions
General
We’ll guide you through simple measurements like neck circumference, length, and sometimes weight. Don’t worry—we want your pup’s gear to fit like a glove (or a comfy collar)!
Each piece is lovingly hand-crafted just for your dog, so it usually takes 5–10 days. If you request special materials, it might take a bit longer, but we’ll keep you in the loop.
Absolutely! Choose your favorite colors and hardware options to match your style and your dog’s personality. Personalization options may expand soon, so stay tuned!
We want you and your pup to be thrilled. If there’s a fit issue or something’s not quite right, reach out to us — we’ll work together to make it right.
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